**Return and Refund Policy for Smmartbox Ecommerce Store**
At Smmartbox, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to ensure your peace of mind. Please read the following policy carefully before making a purchase.
**1. Eligibility for Returns**
– You may be eligible to return an item if it meets the following criteria:
– The item is unused, undamaged, and in its original packaging.
– The item was purchased directly from Smmartbox.
– The return request is made within 7 days of the original purchase date.
**2. Return Process**
To initiate a return, please follow these steps:
– Contact our customer service team at support@smmartbox.com to request a return authorization.
– Provide your order number, the reason for the return, and any relevant details about the item(s) you wish to return.
– Once your return request is approved, you will receive instructions on how to return the item(s) to us.
**3. Return Shipping**
– You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
– We recommend using a trackable shipping method and insuring the package to ensure it reaches us safely.
**4. Refund Process**
– Once we receive and inspect the returned item(s), we will process your refund within [15] business days.
– Refunds will be issued to the original payment method used for the purchase.
– Please note that shipping charges are non-refundable, unless the return is due to an error on our part.
**5. Exclusions**
– Certain items may not be eligible for return or may be subject to specific return conditions, such as:
– Personalized or custom-made items.
– Perishable goods.
– Items marked as “final sale” or “non-returnable.”
**6. Damaged or Defective Items**
– If you receive a damaged or defective item, please contact us immediately upon receipt.
– We may require photo evidence of the damage or defect to process a replacement or refund.
– Damaged or defective items will be replaced or refunded at no additional cost to you.
**7. Exceptions**
– In some cases, we may offer store credit or exchanges instead of refunds.
– Refunds may be subject to restocking fees for certain items.
**8. Contact Us**
If you have any questions or concerns about our return and refund policy, please contact us at:
Smmartbox Ecommerce Store
support@smmartbox.com
Thank you for shopping at Smmartbox!